Cekura (formerly Vocera) is the leading AI voice agent testing and observability platform, helping businesses launch flawless conversational AI in minutes. Test thousands of scenarios, monitor real-time performance, and get actionable insights to optimize voice agents for customer support, sales, healthcare, and more. Trusted by 50+ global AI companies.
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Published:
2025-03-14
Created:
2025-04-26
Last Modified:
2025-04-26
Published:
2025-03-14
Created:
2025-04-26
Last Modified:
2025-04-26
Vocera Product Information
What is Cekura (formerly Vocera)?
Cekura (formerly Vocera) is an AI-powered testing and observability platform designed for voice agents. It helps developers and businesses evaluate conversational AI performance, simulate real-world scenarios, and monitor calls in real-time. The platform ensures seamless user experiences by identifying issues like compliance failures, interruptions, or prompt errors before deployment.
Who will use Cekura?
Cekura is ideal for conversational AI developers, customer support teams, and businesses using voice agents in industries like healthcare, sales, debt collection, and recruitment. It’s trusted by 50+ global companies to optimize AI voice interactions, ensuring compliance, accuracy, and performance in production environments.
How to use Cekura?
- Book a demo or sign up to access the platform
- Test voice agents against AI-generated or custom datasets
- Simulate scenarios (e.g., impatient users, compliance checks)
- Monitor real-time call logs and performance metrics
- Receive alerts for errors or performance drops
- Use actionable insights to refine AI agents before deployment
In what environments or scenarios is Cekura suitable?
Cekura excels in compliance-heavy industries (healthcare, legal), customer support, outbound sales, and automated workflows like appointment scheduling or feedback collection. It’s perfect for testing new voice agent prompts, replaying problematic conversations, or ensuring real-time observability in high-stakes environments where AI accuracy is critical.
Vocera Features & Benefits
What are the core features of Cekura?
- Parallel calling to test thousands of scenarios simultaneously
- AI-generated and custom datasets for comprehensive testing
- Real-time monitoring with detailed logs and trend analysis
- Instant alerting for errors and performance drops
- Intuitive dashboard for performance visualization
What are the benefits of using Cekura?
- Reduces testing time from weeks to minutes for faster deployment
- Ensures seamless conversational experiences for AI voice agents
- Provides actionable evaluations with customizable metrics
- Offers real-time insights to optimize agent performance
- Supports compliance checks and error detection
What is the core purpose and selling point of Cekura?
- Purpose: Streamline testing and observability for AI voice agents
- Selling Point: Launch agents faster with reliable performance assurance
- Unique Value: Simulates diverse scenarios (e.g., impatient users, compliance checks)
- Key Differentiator: Combines testing, monitoring, and actionable improvements
- Trusted by 50+ global conversational AI companies
What are typical use cases for Cekura?
- Customer support: Ensures agents handle queries accurately
- Outbound sales: Tests agent effectiveness in sales conversations
- Clinic receptionist: Validates appointment management workflows
- Debt collection: Monitors compliance and interaction quality
- Recruitment: Evaluates AI performance in screening candidates
FAQs about Vocera
What is Cekura and how does it help with AI voice agents?
Cekura, formerly known as Vocera, is an AI voice agent testing and observability platform. It helps businesses ensure their voice agents deliver seamless experiences by simulating thousands of scenarios, parallel calling, and providing actionable evaluations in minutes. Cekura allows you to test against AI-generated and custom datasets, monitor performance, and receive real-time alerts for optimal agent functionality.
How does Cekura simulate different conversational scenarios for testing?
Cekura enables users to simulate diverse conversational scenarios using workflows, personas, and real audio inputs. You can test how your AI voice agent handles impatient users, appointment cancellations, compliance checks, and other edge cases. The platform generates datasets tailored to your specific needs, ensuring comprehensive testing before deployment.
What industries can benefit from using Cekura for voice agent testing?
Cekura serves multiple industries including healthcare (clinic receptionists), sales (outbound calls), customer support, debt collection, recruitment, legal intake, and home services. Its flexible testing framework adapts to various compliance-heavy and customer-facing workflows where voice agent performance is critical.
How does Cekura's observability feature improve voice agent performance?
Cekura's observability provides real-time insights through detailed call logs, trend analysis, and performance dashboards. It monitors every call, sends instant alerts for errors or performance drops, and offers data visualization for continuous improvement. This ensures your AI voice agents maintain optimal performance in production environments.
Can Cekura test compliance requirements for voice agents?
Yes, Cekura specializes in testing compliance-heavy scenarios. It can simulate and evaluate whether your voice agents properly follow regulatory requirements, such as skipping compliance checks. This is particularly valuable for industries like healthcare and financial services where adherence to regulations is mandatory.
How quickly can I start testing voice agents with Cekura?
Cekura enables you to launch voice agent testing in minutes rather than weeks. The platform provides quick setup options, allowing you to immediately begin testing against pre-built scenarios or custom datasets. You can book a demo or try it yourself through their website for rapid onboarding.
What makes Cekura different from other voice agent testing platforms?
Cekura stands out with its parallel calling capability, actionable evaluations in minutes, and real-time observability features. Unlike basic testing tools, it offers AI-generated datasets, workflow simulations, and personalized improvement suggestions. The platform is also backed by Y Combinator and praised for its responsive support team.
Does Cekura support testing for non-English voice agents?
While the description doesn't specify language support, Cekura's ability to test with real audio inputs and custom datasets suggests it can accommodate various languages. For specific language requirements, it's best to contact their team directly to confirm compatibility with your voice agent's language needs.
How does Cekura handle performance alerts for voice agents?
Cekura provides instant alerting for performance issues, sending notifications when errors, failures, or significant performance drops occur. This proactive monitoring ensures teams can quickly address problems before they impact end-users. The system prioritizes critical alerts to help maintain consistent voice agent quality.
Can Cekura help improve the accuracy of my AI voice agent?
Yes, Cekura helps improve voice agent accuracy through comprehensive testing and detailed performance analysis. Customers report reduced latency and boosted accuracy after using the platform. Cekura identifies weak points in conversations and provides actionable insights for optimization, leading to more reliable voice interactions.
Vocera Company Information
Company Name:
Tatva Labs Inc.
Website:
Analytics of Vocera
No analytics data available for this product yet.
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