REGAL is the leading AI Agent Platform that transforms customer conversations for sales, support, and operations. Boost efficiency with autonomous AI agents, human-like interactions, and seamless integrations—all while reducing costs. Discover how REGAL can elevate your customer engagement today.
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Published:
2025-03-14
Created:
2025-04-26
Last Modified:
2025-04-26
Published:
2025-03-14
Created:
2025-04-26
Last Modified:
2025-04-26
REGAL Product Information
What is REGAL?
REGAL is an AI Agent Platform designed to transform customer communications, including support, sales, and operations. It offers autonomous AI agents for phone, chat, and SMS, along with tools for human agents. The platform helps businesses automate conversations, improve efficiency, and drive better outcomes with features like unified customer profiles, journey builders, and conversation intelligence.
Who will use REGAL?
REGAL is ideal for enterprises, contact centers, and businesses in industries like healthcare, insurance, education, and financial services. Sales teams, support agents, and operations managers can leverage its AI agents to automate customer interactions, qualify leads, and streamline workflows, reducing costs while enhancing customer satisfaction.
How to use REGAL?
- Integrate: Connect REGAL with your CRM or call center software via 40+ native integrations.
- Build AI Agents: Customize agents for phone, chat, or SMS using the drag-and-drop interface.
- Deploy: Launch agents across channels (voice, messaging, digital) to handle customer interactions.
- Monitor: Use live dashboards and conversation intelligence to track performance and optimize workflows.
- Refine: A/B test agent scripts and workflows to improve engagement and conversion rates.
In what environments or scenarios is REGAL suitable?
REGAL excels in high-volume customer engagement scenarios like inbound support triage, outbound sales calls, and appointment scheduling. It’s ideal for industries requiring compliance (e.g., healthcare, finance) and businesses aiming to reduce hold times, automate follow-ups, or personalize omnichannel interactions at scale.
REGAL Features & Benefits
What are the core features of REGAL?
- Autonomous AI Agents for phone, chat, and SMS interactions
- Unified Agent Desktop for human agents with AI tools
- Journey Builder for personalized customer engagement workflows
- Conversation Intelligence for transcription, sentiment analysis, and call summaries
- Omnichannel deployment (voice, messaging, digital) with 40+ native integrations
What are the benefits of using REGAL?
- Increases call containment rates by up to 97%
- Reduces operational costs by automating customer interactions
- Provides 24/7 availability with AI Agents that never tire
- Enhances customer satisfaction with 90%+ CSAT scores
- Accelerates lead response times with instant AI-powered engagement
What is the core purpose and selling point of REGAL?
- Transforms customer conversations through human-like AI Agents
- Combines automation with personalization for sales, support, and operations
- Offers enterprise-grade security and compliance (SOC2, HIPAA, GDPR)
- Delivers measurable ROI with faster speed-to-lead and higher conversion rates
- Enables "build once, deploy everywhere" omnichannel flexibility
What are typical use cases for REGAL?
- Qualifying insurance leads and scheduling appointments
- Triage customer support issues for eCommerce brands
- Retaining at-risk customers with proactive outreach
- Automating loan refinancing consultations for financial services
- Managing high-volume education program inquiries
FAQs about REGAL
What is REGAL AI Agent Platform?
REGAL is an AI Agent Platform designed to transform customer communications across support, sales, and operations. It offers autonomous AI agents for phone calls, chat, SMS, and more, helping businesses automate conversations while maintaining a human-like interaction quality. The platform integrates with existing systems and provides tools like conversation intelligence, A/B testing, and analytics to improve customer engagement and business outcomes.
How does REGAL's AI Phone Agent work?
REGAL's AI Phone Agent handles inbound and outbound calls autonomously, using natural language processing to understand and respond to customers in real-time. It can qualify leads, triage support issues, schedule appointments, and more. The agent learns from interactions and integrates with CRMs to personalize conversations, all while maintaining high customer satisfaction scores.
What industries can benefit from REGAL AI Agents?
REGAL serves multiple industries including healthcare, insurance, financial services, education, legal services, eCommerce, and home services. Its AI Agents are tailored for specific use cases like patient intake for healthcare, loan qualification for financial services, or student recruitment for education, making it versatile across sectors.
Can REGAL integrate with my existing CRM system?
Yes, REGAL offers over 40 native integrations with popular CRM platforms like Salesforce, HubSpot, and Zendesk, along with APIs for custom connections. This ensures seamless data flow between REGAL's AI Agents and your existing customer management systems without disrupting workflows.
What languages do REGAL AI Agents support?
REGAL AI Agents can converse fluently in over 30 languages and understand hundreds of accents. This multilingual capability allows businesses to serve global customer bases effectively while maintaining natural, human-like interactions in each language.
How does REGAL ensure data security and compliance?
REGAL is enterprise-ready with SOC2, HIPAA, GDPR, CCPA, and TCPA compliance. Customer data remains within REGAL's platform, and measures prevent LLM partners from training with your data. This ensures privacy and meets strict regulatory requirements for sensitive industries like healthcare and finance.
What's the difference between REGAL's AI Agents and AI Copilots?
REGAL's AI Agents are autonomous systems that handle complete customer conversations, while AI Copilots assist human agents. The platform offers both - AI Agents for full automation and tools like the Unified Agent Desktop to enhance human agent performance with AI support.
Can REGAL handle both voice and digital customer interactions?
Yes, REGAL is omnichannel. You can deploy the same AI Agent across phone calls, SMS, email, webchat, and other digital channels. This provides customers with consistent experiences regardless of how they choose to engage with your business.
How quickly can REGAL AI Agents respond to customer inquiries?
REGAL AI Agents respond with near-zero latency, eliminating hold times and waiting rooms. The platform boasts a 0-second time to answer, ensuring customers get immediate assistance whether they're calling, texting, or engaging through digital channels.
What kind of analytics does REGAL provide for customer conversations?
REGAL offers comprehensive analytics including call transcription, sentiment analysis, conversation summaries, and key word tracking. The platform also provides automated quality assurance and live monitoring dashboards to track performance metrics like containment rates, conversion rates, and customer satisfaction scores.
REGAL Company Information
Company Name:
Regal
Website:
Analytics of REGAL
No analytics data available for this product yet.
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REGAL's Competitors and Alternatives
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